Have a question, found a bug, or need help with your subscription? We typically respond within 24–48 hours.
What to include
- The email address you sign in with (for account or billing issues)
- The file format and languages involved (for translation issues)
- A screenshot or the approximate time the problem occurred, if possible
Please don't email documents containing sensitive personal data. We'll never ask for your files, passwords or payment details over email.
Billing & refunds
For payment problems, double charges or cancellation help, email us with the subject line "Billing" and we'll prioritise it. See our Terms & Conditions for the refund policy.